Question 1

Who is responsible for a blocked drain outside my house in Slough?

Accepted Answer

You are responsible for the drainage pipes located within your property boundary that serve only your home. If a pipe is shared with a neighbour or sits outside your property boundary, it is usually classified as a lateral drain or public sewer. In those cases, Thames Water is typically responsible for the clearance. We can help you identify exactly where the blockage is located so you know whether it is your responsibility or theirs.

Question 2

Do you charge a call-out fee for emergency drainage visits?

Accepted Answer

No, Simply Drainage 24-7 does not charge a call-out fee. Whether you call us at 2:00 PM or 2:00 AM, you only pay for the work we do. We provide a clear, fixed quote before any work begins so there are no surprises when the job is finished.

Question 3

How do you clear stubborn tree roots from underground drainage pipes?

Accepted Answer

We use a combination of mechanical rotary coring and high-pressure water jetting. This cuts the roots back to the pipe wall and flushes the debris away. To prevent the roots from growing back through the same joints, we usually suggest installing a structural patch liner which seals the pipe internally.

Question 4

What is included in a homebuyer CCTV drain survey?

Accepted Answer

Our survey includes a full HD camera inspection of the accessible drainage system. We provide a structural condition report that identifies any fractures, blockages, or issues like pitch fibre delamination. You also get a map of the inspection chambers and a clear set of findings to help with your property purchase.

Question 5

Can a cracked or leaking drain be repaired without digging up my driveway?

Accepted Answer

Yes, in most cases we can use no-dig relining. We insert an epoxy-impregnated liner into the pipe and inflate it so it cures against the pipe walls. This creates a new, tough internal surface that seals leaks and fractures without needing any excavation.

Question 6

Why does my kitchen sink or bathroom drain keep backing up repeatedly?

Accepted Answer

Repeated blockages often mean there is a structural issue or a heavy build-up of grease and scale deep in the system. While a plunger might clear the surface water, it won't remove thick fat deposits or fix a dipped pipe. We use CCTV and mechanical descaling to find the root cause and clear it properly.

Question 7

How quickly can you attend a commercial or residential drainage emergency?

Accepted Answer

Because we are based in Slough (SL3), we can reach most locations within our 15-mile radius very quickly. We operate 24/7 and our engineers are dispatched immediately to ensure we get to you as fast as traffic and logistics allow.

Question 8

What causes bad drain smells inside my property when drains appear to be flowing?

Accepted Answer

Bad odours are often caused by dry traps, a fractured soil vent pipe (SVP), or a faulty seal on an internal inspection chamber. Sometimes it is a sign of a partial blockage further down the line that is causing sewer gases to back up into the building. We can carry out a survey to find exactly where the smell is escaping and seal it up.

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